HVAC Dispatch/Customer Service Representative

Valley Plumbing Heating & Cooling is locally owned company, proudly serving Salt Lake and Utah Counties, West Jordan, and the surrounding areas. Valley Plumbing Heating & Cooling is dedicated to solving all service plumbing, excavation plumbing, and HVAC problems. No matter the scale of our customers' plumbing/HVAC issues, we have a solution for unique problems. We know our work isn't just about doing a good job but doing the right job. This position is essential to keeping our crew running smoothly. We are seeking an experienced Dispatcher for a full-time position. Our company is based in West Jordan. 

This position is Monday - Friday from 8:00 A.M. - 4:30 P.M., with occasional Saturdays (rare).

Responsibilities:

• Receive calls from HVAC technicians about job completions
• Discerning emergency and non-emergency appointments, move appointments when necessary
• Coordinate with customers, technicians, and Customer Service Representatives to ensure proper scheduling
• Manage cancellations and reschedules
• Converting estimates
• Managing the HVAC dispatch board
• Taking overflow customer calls
  
• Responsible for permits/rebates
  
• Membership coordination

Qualifications:

• Excellent customer service skills
• Highly self-motivated to complete tasks promptly
• Geographical knowledge of service areas or map-reading skills
• Ability to manage and execute multiple tasks at the same time
• Communicates effectively using professional phone etiquette
• Exhibit a positive attitude when working with customers and technicians
• Previous dispatching, project management, or schedule coordinating experience is a plus

Benefits / Perks:

• Health, Dental & Vision Insurance
• Paid Time Off
• Life Insurance
• 401K Match
• Employee Appreciation Activities
• Bonus opportunities!

If this sounds like a good fit for you, apply!

Valley Plumbing is an Equal Opportunity Employer.