Receptionist

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Rate of Pay

Work Shift

Job Summary

Job Description

ESSENTIAL DUTIES

• Serve as initial contact/resource person for City Hall reception desk; screen calls, assist and direct visitors, and mail.

• Provide excellent customer service with strong communication, organizational and time management skills

• Answer and direct a high volume of phone calls, related to City services. Respond to complaints and requests for information and assistance; interpret and explain regulations, procedures, policies, systems, rules, and precedents in response to inquiries and complaints from the public, City staff, representatives of other organizations, and others; research and gather information to provide accurate answers and information; refer more technical questions or issues to appropriate City staff; ensure follow up to unanswered inquiries.

• Make reservations and arrange conferences and/or meetings.

• Receive and sort all incoming mail and prepare outgoing mail.

• Assist with data entry of utility payments

• Receive payments or fees; issue receipts; maintain records of transactions.

• Provide technical assistance to citizens regarding department policies, procedures, services, and operations

• Provides administrative support to the Administrative Services Department

• Perform other related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED.

Experience: One year of customer service, office support or office administrative assistant experience. Spanish speaking highly desirable.

Certifications/Licenses:

• Valid Utah Driver’s License

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• English usage, spelling, vocabulary, grammar, and punctuation.

• General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.

• Principles and procedures of record keeping.

• Modern office procedures, methods, and equipment including computer equipment.

• Techniques in public relations.

Skill with:

• Operating modern office equipment including computer equipment and software.

• Following verbal and written procedures and instructions.

• Maintaining a congenial working relationship with public, staff, and other agencies.

• Working well under high pressure situations.

Ability to:

• Follow verbal and written procedures and instructions.

• Adapt to changing priorities.

• Communicate effectively both verbally and in writing.

• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.

• Maintain a positive, professional, and empathetic attitude toward customers at all times.

• Apply tact and judgement to deal with and influence people.

• Maintain confidentiality of documents and information.

• Work cooperatively with other departments, City officials, and outside agencies

• Working well under high pressure situations. Stay calm under pressure.

• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

• Respond to requests and inquiries from the public.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening.

Supervisory Level

Job Exempt from Overtime: