Clerk, Operations Office

Description of the Position:
The window associate position is a fast -paced environment. This position is essential to the operation’s
success as it works closely with customers and on-site management to manage shipping and receiving as
well as billing and invoicing. It requires organizational skills as well as the ability to multi- task in an
efficient and timely manner.

Responsibilities:
• Provides customer service assistance to customers and manages incoming calls.
• Compares identifying information and counts, weighs, or measures items of incoming and
outgoing shipments to verify information against bills of lading, invoices, orders, or other
records.
• Set daily delivery appointments.
• Process incoming deliveries.
• Process completed loads.
• Resolve any issues with shipping and/or receiving with internal staff.
• Files paperwork daily.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance
when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Requirements:
• High School Diploma or GED; or equivalent combination of experience and education.
• 3 months verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Ability to effectively multi-task.