The Computer Support Technician will provide assistance to users and organizations using computer software or equipment.

Specific support will include the following:

- Assist users who are having computer problems

- Diagnose problems and guide users through problem resolution

- Provide remote-support using software tools

- Train users to utilize new computer hardware or software, including printing, installation, word processing, and email

- Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system

- Ensure a detailed resolution is documented in the automated trouble ticketing system

- Resolve tickets that the Enterprise Service Desk cannot resolve

Minimum Requirements

- Position is contingent on a passing a background check and drug screening

- Position is contingent on obtaining CompTIA Security+ Certification with CE Designation

- Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)

- U.S. Citizenship required

Desired Skills & Certification(s)

- Ability to properly diagnose computer software/hardware problems

- Ability to work with users to properly assist and train on computer related issues

- Ability to work tickets in Remedy

- Prior Customer Service Experience

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