Sage Recovery & Wellness Center - Austin, 78746

Job Summary

Sage Recovery & Wellness Center is an outpatient recovery center for adults and adolescents struggling with mental health, alcohol or substance abuse; offering individual counseling, couples & family counseling, group therapy and intensive outpatient group therapy programs. Sage is located in Austin, TX approximately one mile west of the Capital of Texas Highway on Bee Caves Rd. in Westlake.

Position: Evening Receptionist/Administrative Assistant

We are looking for an Evening Receptionist/Administrative Assistant to join our Outpatient Location who is able to fill a full-time position. Part-time hours is negotiable, as long as it's Monday - Friday.

Reports to: Program Manager

Duties & Responsibilities Include:

Greets clients in person and/or over the phone
Scheduling therapy appointments in Lightning Step (EMR) and sending appointment emails
Keep up-to-date on client census and support the Admissions' team
Assist with documentation auditing, collection, and updates within our Electronic Medical Records (EMR) system
Keep client consents up-to-date in the EMR system
Maintaining the office (ie. supplies inventory, purchasing, keeping the lobby neat, etc)
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
Prepares paperwork for client’s first day and collects UA sample for Dual PHP/IOP clients
Directs new clients to correct programming location (if applicable)
Makes follow up phone calls to graduated and discharged clients as assigned by manager
Checks and responds to company emails daily
Checks and processes received faxes multiple times daily
Requests and sends medical records to outside providers & processes medical record requests
Occasional off-site errands may be necessary
Able to follow new protocol as outlined by Leadership
Making coffee or preparing other refreshments for clients
Additional administrative duties as needed

Special Skills:

Telephone skills and experience (knowledge about HIPAA compliance a MUST)
Excellent verbal communication
Ability to understand a task and perform it autonomously
Professionalism
Punctuality
Customer service capabilities
Organizational skills

Qualifications & Education:

High School Degree or equivalent preferred
Proficient in Microsoft suite (especially Word and Excel)
Medical receptionist background required

Hours & Compensation:

Monday - Friday; full-time and part-time shifts available (full-time preferred)
Evening Shift: 1:00pm - 9pm
Benefits available for full-time only

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