Customer Service Rep I

Job DetailsJob Location: York, PA 17404Position Type: Full TimeTravel Percentage: NegligibleJob Category: AdministrativeAs an employee of Print-O-Stat, the Customer Service Representative shall be committed to working in accordance with the Mission, Vision, Core Values and Guiding Principles of the Company. SUMMARY: The Customer Relations Coordinator serves as the liaison between the customer and the software vendor from the assisting with the initial price quote and installation to help desk support and subscription renewal. As a team member of Print-O-Stat, the Customer Service Rep will be part of a team that is making a positive impact on the community.  All employees can expect to work in a positive, friendly, and flexible environment.   ESSENTIAL DUTIES & RESPONSIBILITIES: Prepare quotes and invoices for software product sales and enter purchase order information into TakeStock. Verify credit worthiness of customers. Manage customer service help line, answer customer questions, resolve problems or forward technical issues to technical support staff for resolution in a timely manner. Track subscription renewals, prepare quotes for renewal and set up calendar reminders for sales staff to trigger follow up with customers. Track sales information including revenue and cost of sale and prepare monthly report for inclusion in corporate sales report. Respond to internal and external customer phone calls and emails. Make effective decisions by analyzing information and considering priorities. Foster positive internal and external relationships being attentive, friendly, helpful, courteous and professional. Perform other essential duties as assigned by Manager QualificationsREQUIREMENTS & QUALIFICATIONS: High School Diploma or equivalent Previous customer service experience preferred   REQUIRED SKILLS & ABILITIES: Excellent customer service skills Exemplary communication skills Proficiency in Microsoft Office Suites: Outlook, Word, Excel Possess excellent attention to detail Ability to work in a fast-paced environment Ability to multi-task Possess organizational and time management skills Possess problem solving skills General knowledge of software terminology Experience with CRM software Valid driver’s license   PHYSICAL REQUIREMENTS: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 20 lbs at times     CORPORATE EXPECTATIONS: In the performance of their respective tasks and duties all employees are expected to meet the following standards:   Perform quality work within deadlines with or without direct supervision Interact professionally with other employees, customers and suppliers Work effectively as a team contributor on all assignments Comply with corporate policies and procedures Follow workplace safety guidelines and refrain from engaging in unsafe behavior Support new business development activities by reporting leads and prospects Maintain professional manner and personal appearance in the conduct of job activities