Edited by:	Kevin Miller
Date:	6/27/2016

Role purpose:	Provide technical support to external customers and internal departments
Role manager:	Customer Support Manager / Technical Support Supervisor
Role prime main process:	AMS- After Market Support
Other related processes:

Each employee's individual basic responsibilities (QDHELP responsibility), authority and the process-related responsibilities are described in The MCC Way.

Assignment – Tasks/Responsibilities

Provide technical troubleshooting related to MCC supplied air conditioning equipment and related components.
Identify replacement service parts for Customers.
Provide technical literature to Customers both external as well as internal.
Assist internal Customer Support Representatives with equipment identification and specific parts request.
Assist Warranty Administrator with evaluation of proper procedures related to submitted claims.
Assist MCC Field Service Representatives as necessary.
Complete additional tasks and responsibilities as required.

Mandate/Authorities

Provide technical documentation and troubleshooting assistance to Customers in a manner consistent with company policies and values.

Competence requirements

2 year technical degree in refrigeration or equivalent experience

Ability to read and understand technical drawings and electrical schematics/diagrams.
Proficient with MS Office programs
Experience with MRP databases
Strong communication skills

608 (Type II) and 609 Refrigerant Certifications preferred

Mon-Fri 8:00am-5:00PM

Learn more about this Employer on their Career Site

Technical Support

Provide technical troubleshooting related to MCC supplied air conditioning equipment and related components.

Identify replacement service parts for Customers.

Provide technical documentation and troubleshooting assistance to Customers in a manner consistent with company policies and values.

608 (Type II) and 609 Refrigerant Certifications preferred