Assistant General Manager - West Memphis AR

Job DetailsJob Location: Southland Casino - West Memphis, AR 72301Salary Range: $46,000.00 - $47,000.00 SalaryJob Shift: AnyAssistant General Manager – Valet Operations Location: West Memphis, AR Client Site: Southland Casino Salary: $46,000 – $47,000 annually Are you a hands-on leader with a passion for hospitality, guest experience, and team development? Park Inc. is seeking a high-energy, customer-focused Assistant General Manager to help oversee valet operations at Southland Casino, one of the region’s premier entertainment destinations. This is an exciting opportunity for a motivated operations leader who thrives in a fast-paced environment, enjoys mentoring teams, and takes pride in delivering exceptional service. As Assistant General Manager, you’ll work side-by-side with the General Manager to ensure smooth daily operations, strong client relationships, and an outstanding guest experience. What You’ll Do Leadership & Team Development Partner with the General Manager to recruit, train, and develop a high-performing valet team Coach, mentor, and motivate employees to deliver top-tier customer service Manage employee performance including training, coaching, counseling, retention, and employee relations Assist with hiring and terminations as needed Collaborate with Human Resources on recruiting and staffing needs Operations & Client Relations Maintain a strong working relationship with the client’s designated site contact Handle onsite communication with guests, client representatives, and management Ensure compliance with all Park Inc. and client policies and procedures Continuously review operations for efficiency and service improvements Scheduling, Reporting & Oversight Create, distribute, and clearly communicate employee schedules Ensure all shifts are covered and staffing gaps are filled Review daily, weekly, and monthly operational and timekeeping reports Conduct routine audits and “mystery shop” assessments Safety, Equipment & Risk Management Train employees on job-site operations with a strong focus on safety and service Enforce company policies and procedures consistently Ensure all company equipment is properly maintained Assist with property damage claims and incident documentation What We’re Looking For Leadership experience in valet, hospitality, parking, or service-based operations Strong customer service mindset and a proven ability to lead by example Excellent communication, organization, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Flexibility to work varied schedules including nights, weekends, and holidays Why Join Park Inc.? Competitive salary of $46,000 – $47,000 Work at a high-profile entertainment destination Opportunity to make a direct impact on guest experience and team culture Career growth within a respected parking and valet management company   Qualifications Minimum of 3 years in a fast paced work environment, parking management preferred Experience managing a large workforce with a variety of roles and responsibilities Bachelor's degree or equivalent work experience preferred Excellent organizational, time management, and problem solving skills Excellent customer service skills with client focus, and an ability to work with all staff levels Excellent interpersonal and excellent written and verbal English communication skills Strong computer skills, including Microsoft Outlook, Word, and Excel Must be detailed oriented and able to make sound decisions withing assigned deadlines Ability to work outdoors with exposure to extreme weather conditions Must possess a valid drivers license at all times Must have at least 3 years driving history with a good driving record Must be able to drive a manual transmission (stick shift) This is a 7 day operation and some days we provide service 24 hours  Must be willing and able to work nights, weekends, and holidays as needed Ability to stand for long periods of time as well as jog/run on a consistent basis