Practice Manager - Westrock Orthodontics

In summary: the Practice Manager has the overall responsibility for planning, organizing, directing and coordinating the work and resources involved in running a service oriented healthcare practice. The goal is to ensure the company vision is attained, the values are upheld and a dynamic environment is created.

Skills

• Strong management and leadership skills

• Ability to work well with public

• Excellent verbal and written communication skills

• Extensive organization skills

• Excellent attention to detail

• Ability to multitask

• Excellent time management skills

What You’ll Do

• Provide day-to-day leadership to the practice; Partner with Regional Manager to execute on business objectives and provide insights on execution at our locations in West Memphis, Helena, Forrest City and Blytheville, AR.

• Serve as liaison between doctors/providers and staff regarding work assignments and clinical priorities

• Conduct audits of patient schedules; quality of data entry and patient information; consistency of patient consultations and financial presentations; internal referral process; and supply orders and utilization

• Assist front office team as needed in presenting post-exam consultations and financing options

• Partner with Recruiting team to identify, select, and hire high performing candidates

• Perform team member development including but not limited to training, continuous coaching conversations, performance documentation, and disciplinary action as needed.

• Create and manage weekly team member schedules and labor costs

Who We’re Looking For

• Someone dedicated to going above and beyond to ensure the best customer service and patient experience

• Excellent communicator and motivator to confidently lead our teams by building relationships of trust, open communication, and a collaborative office culture

• Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks!

• Competitive pay and monthly bonus structure

• Growth and advancement opportunities for leadership roles

• Paid Time Off

• 401(k)

• Wide variety of additional benefits including:

  • Medical

  • Dental

  • Vision

  • Short-term and Long-term Disability

  • Health Saving Account

  • Supplement Life Insurance for you or your dependents

  • Uniform and Shoe Stipend

Basic

• Customer service experience

• Intermediate Google Suite proficiency, specifically Sheets & Documents

• Management Experience: 2-3 years (Required)

Preferred Qualifications

• Dental office management experience, especially in a multi-specialty office, highly preferred

• Knowledge or use of an orthodontic practice management software

• CPR-BLS, RDA, or other related dental certifications