Reservation Agent, Southland Casino

Delaware North Gaming is hiring a full-time Reservation Agent to join our team at Southland Casino in Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Reservation Agent, you take incoming calls from our service team members to ensure the proper response in a timely manner. If you have excellent communication skills, are able to effectively prioritize and multitask, and enjoy working in a fast-paced environment, apply now.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

• Answer, screen, and forward calls using a multi-line telephone within three rings. Maintain a professional office environment and professional relations with internal and
• external customers in accordance with the established DNC customer service program
• Document all guest requests, concerns, and communication to the responsible personnel for proper handling
• Verify the accuracy of guest information when reserving a room while following all policies and procedures
• Monitor and edit all incoming reservations and check for coupon accuracy
• Monitor house status and assist with room balancing and inventory as needed
• Communicate effectively with management regarding service issues and breakdowns
• Assist with Front Desk and Gift Shop when needed

• Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, database activity, and keyboarding
• Capacity to work a flexible schedule
• Experience handling inbound and outbound calls preferred
• No high school diploma or GED required

• Ability to sit or stand for extended periods of time
• Adequate vision capabilities