Slot Technician Supervisor, Southland Casino

Delaware North Gaming is searching for a full-time Slot Technician Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Slot Technician Supervisor, you will be responsible for technical leadership of the team, overseeing the daily machine operations, maintenance, repair, and compliance.

If you are looking for a role offering teamwork, excitement, and career growth, apply now. 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

• Manage the working schedule, training, and task assignment of team members, supervising quality and performance  
• Oversee and perform repair and preventative maintanace of slot machines and online systems, and collaborate with Bench Technicians to optimize repair processes
• Handle initial setup, checkout, configuration, and paperwork of new gaming devices
• Assist with troubleshooting issues and promote positive guest relations
• Ensure adherence to federal, state, and internal gaming regulations, policies, and proceedures
• Operate a motor vehicle when necessary

• Minimum of 3 years of related experience, with previous supervisory experience preferred
• Must meet all licensing requirements for gaming operations
• Strong knowledge of slot machine electronics, mechanisms, and systems
• Skills in gaming device diagnostics and troubleshooting, training, organization, reporting, analyzing, customer service, and communication
• Hold and maintain a valid driver’s license, pass a motor vehicle record check, and drug test
• Operate a motor vehicle when necessary
• No college degree required

• Frequent reaching, grabbing, and bending
• Ability to stand and walk for extended periods of time