Surveillance Lead, Southland Casino

Delaware North Gaming is hiring a full-time Surveillance Lead to join our team at Southland Casino in West Memphis, Arkansas. As a Surveillance Lead, you will be responsible for supporting the protection and safety of the property, guests, and team members through effective use of facility-wide surveillance systems. If you are looking for a role offering teamwork, excitement, and career growth, apply now.    

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

• Train new team members and ensure all policies and procedures are understood and followed
• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility
• Make written reports and logs on any observed violations and illegal activity in a timely manner
• Ensure that all cameras and computer systems are operational at all times
• Ensures that all state racing and gaming regulations and policies are followed
• Comply with confidentiality regulations regarding all surveillance information, including camera coverage, investigations, and proprietary material

• Minimum of 2 years of casino surveillance experience as an agent or operator in a surveillance monitoring environment; prior gaming or law enforcement experience preferred 
• Comprehensive knowledge of table games with demonstrated ability to identify advantage play, collusion, and cheating activities at gaming tables 
• Proficiency in using multiple systems and programs to research and investigate table games, slot systems, food and beverage transactions, license plate recognition data, guest identification, and surveillance analytics 
• Ability to obtain and maintain all required gaming licenses 
• Proficient computer skills, including email, word processing, spreadsheets, database usage, and recordkeeping 
• Strong organizational skills with the ability to prioritize tasks and manage multiple assignments simultaneously 
• No degree required

• Ability to sit for long periods of time