ISAC SERVICE COORDINATOR

Description

South Hills Interfaith Movement’s (SHIM) mission is to mobilize community resources and implement sustainable programs that compassionately help neighbors meet basic needs, achieve self-sufficiency, and build community. SHIM provides food, clothing, financial aid, education, family support, and a host of other services to 8,500 people in need in Pittsburgh’s southern suburban neighborhoods. In response to the unique challenges faced by the local refugee and immigrant population, SHIM operates programming designed to support children and families in this demographic.

Why Join SHIM?

At SHIM, our employees make a meaningful difference every day. Whether you're helping families access basic needs, supporting refugees and immigrants, or strengthening our organization behind the scenes, your work directly impacts our community.

We believe our employees deserve flexibility, opportunities to grow professionally, and a comprehensive benefits package that supports both work and life.

What We Offer: 

Our team is passionate about making a difference—and we believe taking care of our employees is just as important as serving our community. Eligible employees receive a competitive benefits package that includes:

· Generous PTO with increased accrual based on years of service 

· Paid holidays plus floating holidays 

· Flexible and hybrid work options for eligible positions 

· Generous Medical Stipend 

· Employer-paid life and AD&D insurance 

· 401(k) retirement plan 

· Employee Assistance Program (EAP) 

· Voluntary supplemental insurance options 

· Professional development opportunities 

· A collaborative, mission-driven team dedicated to strengthening our community

Job Summary: 

The Immigrant Services and Connections (ISAC) Service Coordinator is responsible for providing direct assistance /case management to refugee and immigrant individuals and families. Direct services provided by the ISAC Service Coordinator will include providing emergency assistance and guidance to families in crisis, advocacy, referral to outside services, interacting with walk-in clients, and assistance in interpretation services.

Location & Work Arrangement 

This position is eligible for a hybrid work schedule following successful completion of the introductory employment period. Hybrid schedules are determined based on organizational needs, job responsibilities, and supervisor approval.

Essential Functions: 

· Develop trusting relationships with immigrant individuals and families.

· Maintain confidentiality and professionalism; effectively communicate this through

· appropriate usage of ISAC specific of memorandums of understanding for the service

· coordinator's services.

· Conduct intake and needs assessment with immigrant individuals and families.

· Provide service coordination to immigrant individuals and families. Services may include but

· not limited to assisting with transportation to and from doctor appointments, court

· proceedings, and other service providers.

· Promote self-sufficiency through collaborative efforts with the individual and service coordinator including creating and implementing service plans.

· Monthly Service Plan reviews.

· Provide emergency assistance (food, clothing, utility-assistance) to individuals/families in need.

· Research referral sources and maintain a listing of resources and information bank to easily link

· individuals and families to services.

· Information assistance and referral provision.

· Utilize translation and interpretation services as needed.

· Advocate on behalf of non-native speaking individuals for interpretation services.

· Document all contacts and services in case files and maintain appropriate case notes.

· Maintain up-to-date case files on the data management site.

· Provide monthly reports as requested.

Requirements

Supervisory Responsibility:

• None

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to access and navigate each department at the organization’s facilities.
• Must be able to navigate throughout Allegheny County to assist clients as needed.
• Hybrid work schedule arrangements permitted.
• Reliable independent transportation

Requirements:

• Federal Bureau of Investigation (FBI) Fingerprint Clearance or Pennsylvania ACT153 Waiver 
• Pennsylvania Criminal Clearance 
• Pennsylvania Child Abuse Clearance 
• Mandated Reporter Training 
• NSOR – National Sex Offender Registry  
• Valid Pennsylvania Driver’s License