Billing Supervisor

Billing Supervisor - Bilingual (English/Spanish) | Monday to Friday, flexible to work an 8-hour shift, between the hours of 8:30am – 8:00pm Eastern

Under the direction of the manager /director, as a Billing Customer Service Supervisor, you will lead day-to-day patient engagement, including overseeing and mentoring a team of call center agents, including team leadership and development, quality assurance, and performance management; operational management including driving department and team metrics, workforce adherence and service levels in real time;  patient escalation handling, including the primary escalation point for unresolved patient complaints and complex inquiries;  regulatory compliance, including adhering strictly to healthcare privacy laws like HIPPA and internal service standards; and  cross-departmental collaboration to resolve inquiries from patients, physicians and insurance providers.  This is no small opportunity. This is where you can bring your compassion for others while building your career.

The successful candidate must be able to work the following hours and schedule:

This position is full-time (40 hours per week) Monday – Friday, and must be flexible to work an 8-hour shift between 8:30am – 8:00pm Eastern. It may be necessary, given the business need, to work more than 40 hours during peak times of the year as well as possible weekends. This position is primarily remote, however, you may be needed go into the office/travel as needed for training, meetings, etc., depending on business needs. 
 

Pay: $52,800+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!