ADMISSIONS COORDINATOR

POSITION FUNCTION/OVERVIEW:

This position is responsible for helping admit clients to the appropriate mental health program and facility by maintaining admitting guidelines; obtaining applicant information; screening applicants; completing admissions process; resolving patient dissatisfactions.  The Admission Coordinator is also responsible for helping the client transition to the appropriate program while ensuring compliance with applicable standards. 

PRIMARY DUTIES/RESPONSIBILITIES:

• Promote the mission, values and vision of the organization.

• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.

• Pre-screen prospective clients to obtain pertinent information and complete an assessment of clinical appropriateness.

• Screen insurance information to identify patients requiring pre-admission approval from third-party payors and verity that approval has been obtained.

• Communicate any and all pertinent information for incoming patients to all departments, prior to patients arrival. Providing updates on ETA’s. 

• Educate prospective clients regarding admitting procedures, facility regulations, rules and services provided.

• Log all new calls and client information into the CRM system. 

• Follow up daily with potential leads, scheduling pre-admission assessment. 

• Ensure any client being referred from an outside agency (Hospital, Another Facility, etc) has up to date, current, medical documentation (if applicable). 

• After approval of admission, the coordinator is responsible to build a client file within EMR. Inputting all necessary information. 

• Arrange transportation to the facility. 

• Rotating on-call support for client assessments/admissions into the program after hours.

• Performs other duties as required.

QUALIFICATIONS REQUIRED:

• High School Diploma or GED equivalent, required; Associate’s Degree or Bachelor’s Degree in related field, preferred.

• Experience in mental health, psychology, or a related field, preferred.

• General knowledge of recovery (substance abuse and/or mental health).

• Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred.

SKILLS:

• Strong communication skills, both written and verbal.

• Ability to work independently, as well as part of a team.

• Manage multiple tasks; ability to work accurately, with attention to detail.

• Ability to handle highly sensitive and confidential information.

• Strong attention to detail.

• Ability to understand and follow safety procedures.

• Ability to work in a fast-paced, high-energy environment.

• Maintain healthy boundaries.