Certified Medical Laboratory Technician, Residency Clinic

Monday-Friday 8am-5pm

Pay Range

• Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
• Performs outbound telephone calls to clients following client service procedures.
• Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
• Ensures rapid and appropriate complaint resolution and documentation.
• Maintains a working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data.
• Utilizes knowledge obtained from technical training when responding to inquiries for technical or department/division information.
• Uses technical knowledge and experience to evaluate New Test Assay requests for implementation at ACL.
• Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
• Assists Business Development and Client Service teams with maintenance of existing accounts.
• Assists with the development and maintenance of Client Service policies and procedures.

• Medical Laboratory Technician (MLT) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC) needs to be obtained within 1 year.

• Associate's Degree in Clinical Laboratory Sciences.

• No experience required.

• Basic understanding of computers and desktop software packages.
• Interpersonal skills necessary to deal effectively with client service staff, all levels of management, and all external contacts, including industrial clients, physicians, patients, and the community.
• Demonstrates good decision-making skills.

• Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
• Operates all equipment necessary to perform the job.
• Exposed to normal office environment.
• Ability to deal with high levels of job-related stress.
• Must be willing to handle potentially hazardous and/or infectious materials.
• Must possess good command of the English language with the ability to analyze written, spoken, and visual material.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.