Spa Coordinator / Front Desk

About Us

We are a boutique medical aesthetics spa specializing in advanced skin care treatments and injectable services. We are seeking a highly professional, detail-oriented Spa Coordinator to serve as the cornerstone of our client experience. This is a client-facing leadership role that requires exceptional communication skills, a genuine passion for the aesthetic industry, and the ability to drive both service and retail excellence.

Key Responsibilities

• Serve as the first and lasting point of contact for all clients, delivering a consistently warm, polished, and professional experience
• Manage all aspects of appointment scheduling, confirmation, and follow-up for facial treatments, skin care services, and injectable consultations
• Handle multi-line phone communications with professionalism and efficiency, converting inquiries into booked consultations
• Accurately process point-of-sale transactions, client records, and gift certificate sales
• Maintain the reception area and retail boutique to the highest standards of presentation at all times

Client Education & Sales

• Develop and maintain thorough knowledge of all services offered, including facial treatments, advanced skin care protocols, and aesthetic injectables
• Confidently present service offerings, membership programs, and retail skincare products tailored to each client's needs and goals
• Meet and support individual and team sales performance benchmarks

Operations & Team Support

• Coordinate clinical staff scheduling and workflow to ensure seamless, on-time service delivery
• Assist with inventory management, product stocking, and boutique organization
• Participate in staff meetings, training sessions, and ongoing education initiatives
• Support the planning and execution of in-office events, promotions, and community marketing efforts
• Assist in onboarding and mentoring new front desk team members

Qualifications/Preferred Skills

• Minimum 2 years of experience in a medical spa, luxury spa, or upscale hospitality or retail environment
• Familiarity with aesthetic injectable services and terminology
• Demonstrated experience in client-facing sales and service roles
• Proficiency with appointment scheduling and practice management software
  
• Bilingual English/Spanish (a plus)
  
• Flexibility to work Saturdays as part of a regular schedule

Professional Attributes

The ideal candidate presents with a polished, professional appearance and embodies the standards of a high-end aesthetic practice. They are self-motivated, organized, and composed under pressure. They communicate with clarity and warmth, demonstrate strong attention to detail, and approach every client interaction with genuine care and hospitality. A collaborative spirit, positive attitude, and commitment to continuous learning are essential.