Benefits:

Paid time off
Training & development
401(k) matching
Employee discounts
Free uniforms
Opportunity for advancement
Competitive salary
Paid holidays
Referral Bonus

At Small Fish Big Fish Swim School, we're more than a swim school —we're a community dedicated to building confident kids, creating positive experiences for families, and making every visit exceptional. We're looking for an enthusiastic, organized, and customer-focused Customer Experience Specialist to join our front desk team. If you thrive in a fast-paced environment, love helping people, and enjoy keeping everything running smoothly, we'd love to meet you!

Why You'll Love Working With Us

Be part of a fun, energetic, and supportive team

Make a real difference by helping children develop life-saving water safety skills and confidence through movement
Enjoy opportunities for professional growth and advancement into leadership roles
Work in a positive, mission-driven environment where your contributions are valued
Help create memorable experiences for hundreds of local families

What You'll Do
As the first point of contact for our families, you'll play a key role in delivering outstanding customer service while ensuring our daily operations run seamlessly.

Work hours are Monday and Tuesday 3:30pm-8pm. Friday 12:30pm-5:30pm, Saturday 8am-3pm and Sunday 8am-2:30pm.
Days off Wednesday and Thursday!

Responsibilities will include:

Creating a warm, welcoming, and professional experience for every family

Managing daily front desk operations and maintaining an organized, efficient office
Responding promptly to phone calls, text messages, emails, and customer inquiries within 24 hours
Assisting families with class registration, scheduling, make-up lessons, and enrollment
Monitoring attendance and phone activity
Ensuring scheduling changes and customer records are accurate
Monitoring outstanding accounts and following up with families as appropriate

What We're Looking For The ideal candidate is organized, proactive, and passionate about providing exceptional customer service.

Qualifications:

1–3 years of administrative, office coordination, front desk, or customer experience preferred

Outstanding communication skills by phone, text, email, and in person
Strong organizational, time management, and multitasking abilities
Excellent attention to detail and accuracy
Positive, energetic, and professional attitude
Self-motivated with the ability to work independently and solve problems proactively
Comfortable learning new software and using multiple computer systems
Experience with scheduling, enrollment, customer service, or office administration is a plus

The Difference You'll Make

Every interaction matters. As our Customer Experience Specialist, you'll help create an exceptional experience for families from their very first phone call through every visit. Your organization, professionalism, and friendly personality will help ensure our students and families feel welcomed, supported, and excited to be part of our community.

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