Customer Service Representative - FT

Job DetailsJob Location: WPB Corporate Office - WEST PALM BEACH, FL 33407Position Type: Full TimeSalary Range: $18.00 HourlyJob Category: Customer ServiceCustomer Service Representative Nozzle Nolen Pest Solutions Do you enjoy helping people, staying organized under pressure, and being the calm, friendly voice customers can count on? At Nozzle Nolen Pest Solutions, we’ve proudly protected South Florida homes and businesses since 1951. As a third-generation, family-owned company, we believe exceptional customer experiences start with exceptional people. We’re looking for a highly organized Customer Service Representative who can provide exceptional service while managing calls, schedules, and customer needs with professionalism and care.   Compensation & Schedule $18 per hour Full-time, onsite position Monday through Friday: 8:00 AM – 5:00 PM One Saturday per month: 8:00 AM – 12:00 PM   Why Join Our Team? Family-oriented culture with a supportive team environment Paid training and opportunities for career growth Stable, established company with a strong reputation in South Florida Meaningful work helping protect families and businesses Competitive benefits including health insurance and paid time off   What You’ll Do Serve as the first point of contact for customers with professionalism, warmth, and confidence Handle a high volume of inbound and outbound calls while maintaining a calm, polished phone presence Deliver exceptional customer service by actively listening, resolving concerns, and creating positive customer experiences Multitask efficiently between calls, scheduling, emails, customer accounts, and internal communication systems Accurately update customer information, service notes, and account details with strong attention to detail Coordinate with technicians and internal departments to ensure smooth communication and customer satisfaction Professionally de-escalate customer concerns and maintain composure in fast-paced or challenging situations   QualificationsWhat We’re Looking For Exceptional phone etiquette, tone, and communication skills Strong multitasking abilities and the ability to stay organized in a fast-paced environment High attention to detail and accuracy A proactive, team-player mindset with a willingness to jump in wherever needed Ability to think critically, solve problems, and adapt quickly Comfortable using computers, Microsoft Office, and learning new software systems Positive attitude with a genuine passion for helping customers   Qualifications High School diploma or equivalent required Minimum of 2 years of customer service experience required, preferably in a high-call-volume or phone-based customer support environment   Physical Requirements Sitting for extended periods while working on a computer and phone system   Ready to Join Us? If you’re a strong communicator who takes pride in delivering exceptional customer experiences and can thrive while balancing multiple responsibilities, we’d love to hear from you.   Apply today at:   Nozzle Nolen Careers