Enrollment Management Associate

Job DetailsJob Location: Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL 33401Position Type: Full TimeEducation Level: Post High School Training RequiredJob Category: Admin - ClericalSUMMARY In support of the university’s mission and objectives, the Enrollment Management Associate supports Enrollment Management teams in a variety of roles, including data processing and records verification, providing high-level customer service to prospective and current students and their families, and administrative support. This role will support multiple Enrollment Management teams and may have a dotted-line reporting relationship with various supervisors based on operational needs and assigned responsibilities. The Associate demonstrates enthusiasm for assisting a variety of individuals and departments while contributing to the overall success of Enrollment Management operations.   Data Processing & Records Verification Processes high school and college transcripts and other application documents for prospective students.  Assists with calculating high school and college cumulative grade point averages (GPAs) and records data as instructed.  Downloads electronic transcripts for prospective and current students and forwards to appropriate campus departments, as needed. Processes test scores received through non-electronic methods for prospective students. Completes admissions application files to support admissions decision-making. Assists with record consolidation. Customer Service  Provides courteous, responsive support to a diverse range of students, families, staff, and campus partners across multiple functional areas. Greets visitors to the Admissions office and responds to incoming phone calls when the Welcome Center Coordinator is unavailable. Assists with call queue for Admissions. Assists with campus visits and enrollment-related events as needed. Greets, assists students, and answers phone calls in the Financial Aid office during peak periods. Greets, assists students, and answers phone calls in the Student Success office during peak periods. Answers telephone and responds to information requests from university staff. Assists with tasks related to Dual Enrollment Partners as assigned. Administration Provides administrative and financial support, including processing vendor payments and related documentation. Partners with Executive Assistant to complete tasks and provides support to EVP as needed.  Completes College Fair registrations and travel arrangements for Admissions staff. Assists with travel planning and logistics for Enrollment Management staff. Performs clerical tasks, such as mail distribution, filing, copying, printing, scanning, and linking of documents. Submits marketing requests.  Posts digital content to campus displays. Follows up with staff on purchasing cards and expense reports. Manages office equipment, devices, office supply inventory and submits work orders as needed. Other duties as assigned. QualificationsEDUCATION Post high school training required; Bachelor's degree preferred, or equivalent experience  EXPERIENCE 1+ years in an administrative support and customer service role, required.  ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)  Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.  Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic. Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey. Adaptable/Flexibility – Ability to change or adjust to change. Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye. Confidentiality – Maintains the necessary confidentiality and discretion required for the position. Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences. Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable. Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results. Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.  ADDITIONAL REQUIREMENTS Ability to work non-routine hours during certain times of the year. Ability to sit for prolonged periods of time. Ability to traverse campus and stairs.