Patient Experience & Operations Coordinator

The Patient Experience & Operations Coordinator:

• Plays a key role in advancing patient satisfaction, care quality, operational efficiency, and system reputation by supporting initiatives that improve the patient and family experience while overseeing key workflows and operational processes across multiple sites. 
• Brings expertise in patient care, communication, and service recovery to drive improvements in patient perception of care, with a particular focus on HCAHPS outcomes and alignment with quality and safety goals. 
• Serves as a patient experience and operations resource, working alongside nursing, operational and interdisciplinary teams to proactively identify opportunities for improvement, streamline workflows, and ensure consistent practices between departments and sites.
• Provides direct coordinating efforts across sites to ensure consistent service standards and operational alignment. 
• Directly impacts care delivery and patient satisfaction by combining clinical expertise with strategic insight and interpersonal leadership. 
• Supports the organization's commitment to exceptional care by aligning patient experience efforts with clinical quality, safety, and operational priorities.
• Contributes to system-wide patient experience efforts with the primary focus being at Phoenixville and Pottstown Hospitals.

Work Schedule: M-F, 8:00am-5:00pm

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Education Requirements

• 4 year/Bachelor's Degree
• Completes and maintains all competencies and trainings as required for role.

Experience

• Relevant Experience

Required Skills

• Analytical Skills
• Collaborative Skills
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Leadership Skills
• Listening Skills
• Microsoft Office Applications
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Project Management Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

Benefits

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Tower Health is an innovative, leading health system dedicated to advancing the health and transforming the lives of the people we serve through compassionate, accessible, high quality, cost-effective healthcare. Together, our hospitals and other entities provide a full range of medical care, wellness programs, and public health services that ensure our communities are the healthiest they can be.

Tower Health’s hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac and vascular surgery, trauma, hematology, and oncology. At Tower Health, we have a rich history of providing high quality, compassionate care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health. Transforming Lives.