Patient Services Representative - Radiation Oncology

The Patient Services Representative:

•  Handles patient registration, scheduling, customer service and clerical support.
•  Accepts, records and verifies insurance information, processes preauthorization requests, collects copays and account balance payments, scans documents into EMR and completes other administrative tasks related to the efficient operations of the department.
• Ensures contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner.
• Schedules diagnostic procedures.
• Assists with requests for records, charge reconciliation and other clerical responsibilities as needed.

#READ

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Knowledge of Varian (EMR Software) helpful but not required

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

WHY READING HOSPITAL?

• Generous time off, educational assistance, and comprehensive benefits
• Free parking, accessible by bus, and varying shift options that optimize work/life balance
• Friendly, close-knit environment that celebrates diversity and supports career growth through internal transfer programs 

Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour