We are looking for a talented Service Supervisor to join our team in Service in West Sacramento, CA.

In this role, you will make an impact in the following ways:

Drive efficient service execution by scheduling and coordinating Technician workloads to meet customer timelines and maximize shop productivity.
Align repair plans with approved customer quotes, ensuring Technicians clearly understand scope, timelines, and quality expectations.
Elevate team performance by coaching Service Technicians and Team Leaders, delivering regular feedback, and supporting professional development.
Serve as the first line of technical support, quickly resolving issues or escalating complex problems to minimize downtime and ensure timely repair completion.
Optimize service operations by managing materials, equipment, and labor resources to ensure safe, high-quality, and cost-effective execution.
Strengthen customer trust by reviewing quotes for accuracy, proactively communicating repair status, and resolving warranty or service-related concerns.
Improve operational outcomes by monitoring open repairs, removing barriers to completion, and driving adherence to committed delivery schedules.
Advance continuous improvement and customer satisfaction by analyzing performance metrics, refining processes, and building strong relationships with key customers.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Learn more about this Employer on their Career Site