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Customer Service Specialist

OneMain Financial
Posted a day ago, valid for a year
Location

West Valley City, UT 84120, US

Salary

$30,000 - $36,000 per annum

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Contract type

Full Time

By applying, a OneMain Financial account will be created for you. OneMain Financial's Privacy Policy will apply.

Sonic Summary

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  • OneMain Auto is seeking a Customer Service Specialist to join their team in West Valley City, UT.
  • The role involves handling customer service calls regarding account information, insurance claims, and credit reporting issues.
  • Candidates must have a High School Diploma or equivalent and ideally possess customer service experience.
  • The position offers a competitive salary with base pay plus bonuses, and requires working Monday through Friday from 8:00am to 5:00pm, with occasional Saturday shifts.
  • This is an onsite position with no hybrid or remote options available.

OneMain Auto is looking for a talented Customer Service Specialist. As a Customer Service Specialist, you will be an important part of a team who are really the face of OneMain Auto. You will often be the first person the public has contact when calling us. You will be responsible for all customer service calls assisting with account information, insurance claims, payment deferments, and credit reporting issues.

Location: Onsite in West Valley City, UT (No hybrid or remote opportunity)

Pay: base + bonus

Schedule: Monday through Friday 8:00am-5:00pm with a rotating Saturday once ever 6-8 weeks. 

Job Duties:

  • Answer incoming calls and answer questions or provide information on accounts.

  • Resolve service problems by clarifying the customer’s concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.

  • Resolve insurance issues and credit reporting problems with customers.

  • Process extensions and due day change requests.

  • Other duties as assigned by the Customer Relations Team Lead

Required Qualifications:

  • High School Diploma or equivalent




Learn more about this Employer on their Career Site

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By applying, a OneMain Financial account will be created for you. OneMain Financial's Privacy Policy will apply.