Sales Support Coordinator

Summary:

Responsible for the logistics, sales support, project coordination and all responsibilities needed to support our multi-unit customers.  

KNOWLEDGE, SKILLS, AND ABILITIES 

Required: 

• Bachelor's degree in Supply Chain, Operations, and Business with at least 2 years of prior supply chain or quality control experience OR High School Diploma/equivalent with at least 5 years of prior supply chain or quality control experience

• Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote.

• Effective time management, prioritization, and communication skills.

•  Exceptional organizational and administrative skills; high attention to detail; and the ability to handle multiple tasks, prioritize and carry them out independently.

• Strong working knowledge of MS Office (Word and Excel).  

Preferred: 

• Bachelor's degree in Sales, Communications, Operations, Business, or related. 

• Experience with Microsoft Illustrator, intermediate to advanced proficiency working with SAP and experience in sales support within a distribution environment.  

ESSENTIAL DUTIES 

• Coordinate logistics in regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers. 

• Attend all business review meetings with multi unit customers (on/off premise). 

• Ensure that databases are maintained, utilized and updated to provide essential data to all Don Users. 

• Communicate directly with Multi-Unit customers to address questions, issues, quotes and contracts.  

• Communicate specific multi-unit program details to internal departments as needed. 

• Make occasional sales calls and researches/resolves customer issues and inquiries. 

• Prepare quotes, NMR’s, cost-plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and other forms or reports. 

• Request literature, samples, proofs of delivery from manufacturer. 

• Generate quotes on stock and non-stock items. 

• Assist in pre-pack check-ins, on-site at customer openings. 

• Resolve credit issues with customers. 

• Use sales rep inventory/price list to match Don items, acquires vendor contract pricing and sets in-house contract price levels. 

• Prepare Sales Presentation book including quote with pricing and photos, Ed Don info, etc. for presentation to customer. 

• Work with Sales Rep and DSM to set Cost-Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list. 

• Set-up new accounts and vendors as needed. 

• Enter contracts, prepare NMR’s and follow through with vendors to expedite new product shipment. 

• Prepare Order Guides.  

• Work with Customer Service to set up don.com for all units. 

• Coordinate customer logistics for opening pre-packs and deliveries. 

• Review and renew monthly vendor contract and in-house contract expirations. 

• Initiate negotiation process with vendors regarding price increases / issues. Notify customers of price increases. 

• Research new vendor sources and set and maintain in-house contracts on 8P items. 

• Create and maintain a customer Stock Level Report using all 8P items and weekly usage items. 

• Review reports weekly to avoid outages. 

• Work with Buyers to alert them to low stock and confirms expected arrival dates to increase stock levels where needed. 

• Use data tracker to track various sales patterns. 

• Serve as liaison to answer questions from Customer Service and customers. 

• Resolve special issues regarding customer satisfaction (stock, pricing, transportation etc.). 

• Perform other duties as assigned.