North America Process NIR/RF Applications Support Engineer

Title:                           North America Process NIR/RF Applications Support Engineer
Department:            Applications
Entity:                        KPM Analytics
Reports to:               Senior Applications Director, KPM NA
Salary Status:         Exempt

Company Overview:

KPM Analytics is a global leader in scientific instrumentation and analytics solutions, serving the food, agriculture, and industrial markets. The company delivers advanced measurement technologies and integrated software that enables customers to ensure product quality, optimize processes, and improve operational efficiency. With a strong commitment to innovation, precision, and customer success, KPM Analytics supports critical applications across the value chain—from raw material inspection to final product analysis.

Summary:

The North America Process NIR/RF Applications Support Engineer is responsible for providing applications, technical, and service support for KPM’s Process NIR and RF product lines across North America. This role supports customers, distributors, and internal sales teams by ensuring successful product implementation, operation, and ongoing performance.

Duties and Responsibilities:

• Provide applications and technical support, as well as training for product installation, operation, and troubleshooting via phone, email, and on-site visits to customers, distributors, and sales teams across North America
• Manage and assist with support tickets using Salesforce, ensuring timely updates and resolution to completion
• Ensure customer and service feedback is communicated to appropriate internal teams for effective problem resolution
• Attend trade shows and exhibitions to introduce KPM solutions and provide technical expertise
• Maintain technical knowledge and familiarity with all KPM Process product lines
• Develop and maintain documentation to support service requirements; write and update customer procedures as needed
• Recommend improvements to procedures, product design, equipment, or suppliers based on customer and field feedback
• Participate in training sessions for customers, distributors, and internal sales staff
• Adhere to reporting requirements, including weekly expense reports, itineraries, and three-week travel schedules
• Travel up to 40% as required

Experience:

• Experience with process analytical instrumentation required
• Industry experience in building materials, food and snack food, agriculture, tobacco, paper, paper/film converting, wood, chemical, automotive, mining, or pharmaceutical industries is a plus
• Knowledge of NIR (Near-Infrared) and RF (Radio Frequency) technologies is a plus
• Experience connecting instrumentation to industrial PLCs, PCs, and manufacturing software systems preferred
• Familiarity with communication protocols such as Modbus over Ethernet/IP, DeviceNet, Profinet, Profibus, Ethernet TCP/IP, and RS-485/422 is a plus

Language Skills:

• Strong verbal and written communication skills required
• Ability to effectively present technical information to diverse audiences, including customers, sales teams, and distributors

Education:

• Bachelor’s degree in electrical, Process, Chemical Engineering, or a related field required

Traits/Skills Required:

• Communication: Effectively presents information to support sales efforts and tailors messaging to the audience’s level of expertise
• Results-Oriented: Demonstrates initiative and persistence to achieve customer and business goals both remotely and on-site
• Critical Thinking: Evaluates multiple solutions, identifies inconsistencies, and makes informed decisions
• Problem Solving: Breaks down complex issues into manageable steps and implements effective solutions
• Teamwork: Collaborates effectively, values input from others, and shares expertise
• Planning: Understands customer needs and develops actionable plans to meet those needs
• Computer Skills: Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with CRM systems (e.g., Salesforce) preferred

Work Environment:

This role involves both office-based and field-based work. **This role will be expected to start fully on-site, for training purposes. Then after training, will move to be a hybrid role. On-site activities typically occur in manufacturing plants, food processing facilities, chemical laboratories, and universities. Personal protective equipment (PPE) may be required during site visits. The position requires the ability to stand, sit, talk, hear, climb ladders and catwalks, and use hands and fingers to operate computers and analytical equipment.

Location:

Westborough, MA