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Purpose
Contributes to the growth of business by regularly communicating with clients, accurately answering questions, and quickly resolving concerns.
Job Functions
- Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing.
- Periodically reviews the location of each account on a weekly basis to determine whether representatives/service groups are providing needed information/orders.
- Follows up with all leads provided as required.
- Analyzes customer business through customer POS data and Ty Inc. sales data.
- Coordinates customer product programs, including securing all items—new and existing—into each customer’s price book.
- Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible.
- Performs other related duties as assigned.
- Regularly uses a keyboard/mouse to interact with a computer.
- Regularly required to communicate verbally and via writing.
- Regularly proofreads and/or reviews documents.
- Regularly lifts or carries objects weighing up to 50 lbs.
- Bachelor’s degree in business administration or related field.
- Three to five years of work-related experience.
- Expert knowledge of gift/collectible and plush toy industry.
- Proficient knowledge of the Internet, email systems, and Microsoft Office products.
- Exceptional verbal and written communication skills.
- Strong understanding of sales and sales operations practices.
- Proven and accomplished in executing against deliverables.
- Ability to exercise good judgement, work with minimal supervision, and maintain confidentiality of any shared information and/or assignments.
- Ability to analyze data and determine appropriate action.
- Ability to identify any potential issues, rectify concerns, and manage obstacles with a sense of urgency.
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