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The Ocean House seeks Spa Concierge
Primary Job Responsibilities:
- Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
- Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation.
- Pro-actively addressing guest concerns or questions, offering alternative solutions as needed.
- Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales.
- When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings.
- Conduct guest tours and escorts of Spa areas, fitness, and pool.
Secondary Responsibilities:
- Maintain Spa retail area with stocking, inventory count, and light cleaning as necessary.
- Complete required reports and paperwork as directed by supervisor.
- Utilize computer systems to create guest itineraries, respond to e-mail inquiries in a prompt manner, generate system tickets for Ocean House procedures and other software systems as needed.
- Other duties as assigned.
Past Work Experience: Prior guest service experience preferred.
Prior spa experience strongly preferred
Communication: Exceptional emotional intelligence
Must speak clearly and understandably
Exceptional conversation and telephone skills
Physical Requirements: Ability to stand for duration of shift
Ability to look at a screen for duration of shift
Occasional ability to lift up to 15 pounds
Environment: Performance of duties occurs indoors in temperature controlled setting.
Body Mechanics: Position will be primarily performed standing and requires use of telephone and computer equipment.
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