Client Service Representative

VCA Boone Animal Hospital located at 4720 Commonwealth Ave, Western Springs, IL 60558

Compensation : $ 17 - $ 18 / hr

About Us:   

We are a general practice offering Preventative/Routine medical care, diagnostic testing, surgical services, and dental services.

Schedule:  FT including Saturdays

Our Team and What We Value: 

We have four full-time veterinarians, dedicated leadership team,  stellar Credentialed Veterinary Technicians and amazing support team members.  

We believe in a team approach to medicine and focus on high-quality patient care. Our team is committed to continuously improve the standard of care and veterinary medicine as a whole. We work hard to ensure that our love of animals translates into compassionate care and respect for our patients.   

We are passionate about supporting our team members and are committed to your personal career development. We create and sustain an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. We go beyond expectation to foster an open management style and meaningful relationships that are based on mutual respect.  

What You’ll Do (Day-to-Day Responsibilities): 

• Checking patients in and out for appointments

• Scheduling appointments 

• Handle payment for services

• Collections & receiving medical records 

• Answering phones 

• Educate clients on services & wellness plans provided 

• Plus more!  

  Requirements:

• Previous client service & animal field knowledge a plus

Benefits of Joining VCA:

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources. 

• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits. 

• Paid Time Off: Paid vacation, sick, parental, and bereavement leave. 

• Financial Support: 100% employer-paid short-term and long-term disability 

• Protection: Access to the Better Together Fund for crisis support in qualifying situations. 

• Perks: Rabies prophylaxis vaccine and titer testing. 

• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses. 

• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next. 

• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses. 

• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions. 

• Freebies: Free NAVTA membership and a free subscription to Plumb’s. 

• Programs: Leadership development and mentorship programs. 

• Retirement: 401(k) retirement savings plan with increasing employer contribution. 

• Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary. 

• Pet Care Perks: Generous pet care discounts and VIP programs. 

• Transfer Opportunities: Nationwide hospital transfer opportunities. 

Ready to join a team that values your skills, supports your growth, and makes every day rewarding?  

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.