Collections Specialist

Job DetailsJob Location: Soul Provider, Inc - Westfield, IN 46074Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $52,000.00 - $56,000.00 SalaryPosition Summary: The Collections Specialist is a full-time, in-office position responsible for ensuring the timely recovery of outstanding debts while maintaining positive member relationships. This role supports and guides front-line Collectors, reviews account activity, and manages escalated collection efforts to meet organizational goals. Key Responsibilities: Review Collectors’ performance through monitoring of collection notes, case load follow-up, call reviews, and periodic evaluations. Authorize advanced collection actions that exceed the standard limits of front-line Collectors. Personally contact members on accounts where previous collection attempts were unsuccessful. Recommend charge-offs of unsecured accounts deemed uncollectible in accordance with company policy. Uphold the confidentiality and integrity of all member accounts and internal communications. QualificationsSkills and Qualifications: Strong written and verbal communication skills with the ability to problem-solve and interact effectively with a wide range of individuals. Demonstrated mentoring and coaching abilities with a commitment to delivering high-quality service. Ability to perform in a fast-paced, evolving environment with a strong desire to assist customers. Proficient in interpreting auditory and visual information (e.g., calls, meetings, reports, and computer displays). Minimum of 2 years’ experience in collections, credit investigation, credit decision-making, or direct customer service. Education: Associate degree required. Four or more years of relevant collections experience may be considered in lieu of degree.