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Southern California Orthopedic Institute
Job Description
Job Title: Patient Service Coordinator
Department: Westlake Office
Reports To: Stephanie Rubio
FLSA Status: Non-Exempt
Prepared/Revised: March 10th, 2015
Summary: Greet and assist patients and visitors; check in patients for scheduled appointments.
Provide exceptional service to our patients and visitors; compile, verify and input data into
computer. Register patients; collects co-pays and patient balances daily by performing the .
following duties
Essential Duties and Responsibilities:
1. Reports to work as scheduled each day.
2. To act in a manner that is indicative of team spirit and cooperation.
3. Works cooperatively as a team member and supports the Mission, Vision and Values of Southern California Orthopedic Institute.
4. Complies with SCOI Policy and Procedures.
5. Maintains departmental standards, department resources, along with the operating procedures.
6. Greet and assist patients and visitors; maintain patient sign in sheet and appointment list; continually monitor and ensure that all patients are checked in and accounted for.
7. Provide necessary paperwork to patient upon check-in. Review completed forms for accuracy and signature.
8. Compile patient demographics, insurance information (scan copy of insurance card), and scan copy of driver’s license.
9. Accurately verify and register patient demographic and insurance information into patients account; verify and input any accompanying referrals and authorizations received from patient into appropriate case.
10. Collect patient balances and co-pays as needed at time of service; enter payments for the corresponding ticket into the Billing module and onto Payment Log.
11. Balance all payments received with your Deposit Slip for your batch at the end of the day.
12. Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure.
13. Process all no shows, cancellations and reschedules; forward work comp no show fee tickets to Patient Billing Coordinator for posting; route charts to medical records for re-filing.
14. Schedules return appointments as needed
15. Assists with coverage of Patient Billing and Benefits Coordinator as needed.
16. Completes meaningful-use related functions as assigned.
17. Scans patient documents into SRS.
18. Assists with benefits verification as assigned.
19. Provides coverage in any SCOI satellite as needed.
Secondary Job Duties include the following. Other duties may be assigned.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult patient situations; Responds promptly to patient needs; Responds to requests for service and assistance.
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; Remains open to others' ideas and tries new things.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations; Uses reason even when dealing with difficult topics.
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Seeks increased responsibilities; Takes independent actions and calculated risks; Asks for and offers help when needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year related experience and/or training.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information to patients and other employees of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have in-depth knowledge of SCOI Database software and Internet software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk and hear. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.
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