IT Manager

The IT Manager will serve as the primary point of contact for all technology-related matters across the organization. This person will maintain our cloud-based Microsoft 365/Azure environment, manage hardware and network infrastructure in multiple physical sites, coordinate with outside consultants, and provide direct support to users. We have multiple partners acquired recently and a need for better standardization across regions / sites. We are growing our use of sophisticated systems, analysis tools, AI and production automation. The new role will report to our Chief Transformation Officer and will be a key leader for the company’s growth. All employees are expected to demonstrate the companies core values.

This is a hands-on role suited for someone who can balance day-to-day IT needs with planning for scalable growth and improved systems performance.

Manage and support all company IT systems, including Microsoft 365, Azure, and other key business applications.

1. Maintain branch-level networks, including internet connectivity, managed switches, Wi-Fi access, camera systems and other physical infrastructure.
2. Oversee hardware lifecycle management—laptops, tablets[JS1] [AW2] , cell phones, printers, and scanners. 
3. Provide direct user support for hardware and software troubleshooting, account setup, and system access.
4. Assist with all production software optimization including Aspire (Service Titan), Acumatica, ADP Workforce Now, HubSpot and other production apps.[JS3] [JS4] [5]
5. Coordinate technical aspects of production hardware and software such as vehicle GPS, automated mowers and other R&D.
6. Manage relationships and performance of third-party IT service providers and consultants.
7. Oversee technical integration activities for new company acquisitions (email/domain setup, systems migration, device deployment). Spend time on site during initial conversion activities.
8. Develop and enforce technology standards, security protocols, and best practices across all locations.
9. Conduct end-user training and communicate clearly with staff at varying levels of technical understanding, security and threat awareness.
10. Track IT inventory, licensing, and budgets, ensuring efficient resource use and cost management.
11. Partner with HR on building robust on-boarding and off-boarding procedures for IT.
12. Help ensure the company is best protected from outages, cyber-attacks and other risks. 

JOB SKILLS AND PERSONAL CHARACTERISTICS

• Excellent communication and patience working with and training non-technical users.
• Team player comfortable with fast paced working environment managing multiple priorities.
• Highly organized, self-motivated, and capable of working both independently and collaboratively.

POSITION REQUIREMENTS

• Bachelor's degree or equivalent years of experience. 
• 5+ years of IT experience, ideally supporting multi-site or field-based operations. 
• Strong understanding of Microsoft 365 administration, Azure AD, and networking fundamentals.
• Experience managing outsourced IT vendors and coordinating multiple technology projects simultaneously.
• Hands-on troubleshooting skills with hardware, software, and connectivity issues.
• Valid driver’s license with acceptable driving record to meet fleet insurance standards
• Must be able to pass a drug and alcohol test

WORK CONDITIONS

Employees in this position should expect regular travel to our present and future operating locations and must be able to offer flexibility with work hours outside of regular business hours to meet internal client needs. This position may require working from various locations or from home, as needed.