Sr Manager, Investor Communications

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab’s Corporate Affairs team creates value by engaging stakeholders in Schwab’s mission, building trust, driving engagement, and protecting and strengthening the firm’s reputation. The Sr. Manager, Enterprise Affairs will be part of the Investor Communications team that supports internal and external communications for Schwab’s retail business, which serves mass affluent and high net worth investors, traders, and international clients.

As a Senior Manager on the Investor Communications team, you will be responsible for supporting a range of internal communications’ activities, primarily focused on enterprise communication, corporate programming and engagement initiatives. This role will work closely with Corporate Affairs, Human Resources, Business Strategy, Marketing, and enterprise business partners to plan and coordinate strategic communications activities that support a range of projects, campaigns, and initiatives.  You will also support our commitments to our people and the business by providing counsel, coaching, and strategic internal communication for the Retail enterprise.

Key Responsibilities:

• Develop and execute internal communication strategies that foster employee alignment, engagement, and pride.
• Develop messaging and talking points for a range of topics, news, and senior-level executives.
• Build cross-functional relationships and interact with retail senior executives.
• Create and execute internal leadership messages, executive town halls, and internal leader and business communications.
• Leverage multiple channels to position the retail business and initiatives positively in coordination with broader business objectives and marketing efforts.
• Showcase the firm’s leadership, innovations, and advancements through proactive storytelling in earned, owned and internal channels.
• Lead and support change management initiatives for the retail business.
• Drive employee alignment with Retail business priorities through strategic communication initiatives to play a critical, influential role in the development and realization of business strategy.
• Enhance employee understanding of Schwab’s corporate and retail strategic priorities and employees’ role in supporting those priorities.
• Activate corporate employee programs and recognition within the Retail enterprise.
• Develop/write employee communication materials including organizational announcements, enterprise updates, strategy messaging documents, and leadership talking points.
• Support leadership visibility initiatives and internal awareness and amplification of retail business accomplishments.
• Conduct the distribution and monitoring, reporting, and measurement/analysis of Retail communications.
• Develop and maintain MySource distribution lists.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

What you have

To ensure we fulfill our promise of “challenging the status quo”, this role has specific qualifications candidates should have for success.

Required Qualifications:

• A proven track record for strategic employee communications program visioning, planning, execution, and measurement
• Outstanding communications skills, including listening, interpretation, writing, and strong judgment about when, how, what, and to whom to communicate.
• The ability to distill complex issues and information into simple, digestible, and actionable messages for audiences of diverse roles and levels, using a variety of communications channels.
• Strong project management skills: ability to define success criteria, identify project risks and opportunities, bring in and partner with core stakeholders, and effectively manage scope, teams, timelines, details, and budgets.
• Exceptional organization and time management skills-ability to traffic/manage multiple projects simultaneously.
• Experience managing short-and long-term projects on time with attention to detail.
• Data analysis and interpretation experience.
• Prior experience on integrated communications teams and/or with integrated approaches for achieving maximum impact.
• Change management experience.
• Bachelor’s degree and 5+ years of experience in corporate communications.

Preferred Qualifications:

• Proven success building and managing relationships with senior leaders and business partners in a matrixed environment.
• Excellent personal presence and ability to provide strategic counsel to senior leaders.
• Success leading through change by influencing and gaining alignment among diverse views and levels in the organization.
• Ability to anticipate challenges and opportunities that may not be immediately apparent in a situation.
• Demonstration of a ‘can-do’ attitude and collaborative mindset.
• Self-motivated, ability to prioritize on the fly, and manage multiple tracks of work simultaneously.