Back to search
Principal Duties and Responsibilities
· Develop the skills required to be the primary contact for IT related problems for corporate employees.
· Develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, printers, projectors, etc.)
· Perform follow-up with users to ensure complete end-user resolution and satisfaction.
· Learn the inventory system and maintain accurate inventory database, repair log, and case log.
· Develop the skills to proactively identify and complete IT projects that add value to the department and/or our end users.
· Enforce IT guidelines and policies to ensure data integrity, confidentiality, and system reliability while providing essential flexibility to end users.
· Use Active Directory and other management system tools to create and manage user accounts and set permissions in various on and off premise systems.
· Develop best practices in the IT environment through learning, training and experience sharing with local staff and network peers.
· Coordinate off-site repairs with external vendors.
· Provide off-hours, weekend and holiday coverage as needed.
Experience and Education
· Bachelor’s degree in computer science, MIS, or related field with a minimum GPA of 3.0, or an equivalent combination of education, training, certifications, and corporate experience is preferred.
· 1-3 years’ previous experience preferred.
Required Skills and Abilities
· Excellent customer service skills with a results-oriented approach is paramount to success in this position.
· Strong time management and prioritization skills in a consistently evolving, multi-tasking environment.
· Ability to be calm and think clearly under pressure.
· Possess the aptitude or experience to provide proactive service to our customers.
· Demonstrated interest and aptitude in technology and technical issues.
· Exceptional and professional written and verbal communication with customers and members of the team.
· Display a confident, independent, and self-motivated approach to work.
· Demonstrate strong intellectual and intuitive ability for analytical problem solving and resolution.
· Knowledge of basic troubleshooting skills and approaches.
· Ability to work extended hours, including nights and weekend hours to resolve issues or meet project deadlines.
· Experience working with Microsoft Active Directory, Azure AD, Windows PowerShell scripting, Windows 10/11 Pro OS, Office 365 (Outlook, Excel, PowerPoint, Word), SharePoint and Salesforce.
Learn more about this Employer on their Career Site
