Job Profile Summary

The Facilitator II is responsible for delivering high-quality training programs that elevate the performance of Goosehead agents, while also contributing to the development and refinement of training content and delivery methods. This role builds on foundational facilitation skills by incorporating more advanced coaching, increased ownership of training outcomes, and active collaboration with leadership to enhance program effectiveness. Facilitator II serves as a key bridge between execution and strategy, helping ensure consistency, scalability, and continuous improvement across training initiatives.

Job Description

The Facilitator II plays an integral role in planning, delivering, and improving training programs across insurance products, carrier systems, and sales/service processes. This role continues to lead classroom and one-on-one training, while taking on greater responsibility in curriculum enhancement, peer mentorship, and driving measurable training outcomes.

Facilitator II partners closely with senior facilitators and leadership to identify gaps, refine materials, and implement improvements that align with organizational goals. This role is expected to demonstrate advanced facilitation techniques, provide more in-depth coaching, and contribute to the evolution of training programs that develop top-performing agents.

System Access

Microsoft Suite, Salesforce, Workday, Quip

Job Responsibilities

Lead engaging classroom and virtual training sessions for new and tenured agents
Deliver advanced coaching through both group facilitation and individualized development plans
Take ownership of specific training modules or program segments, ensuring consistency and quality
Partner with Senior Facilitators and leadership to refine curriculum, materials, and delivery methods
Analyze trainee performance and provide actionable feedback to improve outcomes
Mentor and support newer facilitators, modeling best practices in facilitation and coaching
Contribute to the creation and enhancement of training resources and agent materials
Identify training gaps and recommend improvements based on classroom observations and performance trends
Stay current with industry trends, systems, and emerging training methodologies

Skills Required

Advanced communication and facilitation skills with the ability to engage diverse audiences
Strong coaching ability with a focus on performance improvement
Ability to analyze training effectiveness and adapt delivery accordingly
Excellent interpersonal skills and cross-functional collaboration
Strong problem-solving and adaptability in dynamic training environments
Working knowledge of sales and service processes with the ability to teach and refine them

Qualifications and Experience

Bachelor’s degree or equivalent professional experience
2–3+ years of facilitation, training, or coaching experience
OR completion of at least 15 internal facilitation credit hours/certifications
Demonstrated success in training delivery and learner performance improvement
Experience in sales, service, or insurance-related environments preferred

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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