Clerical Support Specialist

Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI’s proactive philosophy and best practices have set the standard in workers’ compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker.

The Clerical Support Specialist is primarily responsible for indexing faxes and supporting the reception area.

Essential Functions

— Index medical documents & forms received via faxes and U.S. mail in to the claim.

— Add descriptions for documents indexed in to the claim.

— Research of documents with missing information and partial faxes before indexing in to the claim.

— Index historical documents and internal forms in to the claim.

— Monitor and correct returned documents for re-indexing in to the claim.

— Receptionist – answer incoming phone calls and route to appropriate staff member, greet visitors and sort U.S. Mail.

— Back-up to running mail through the postage machine.

— Participate in continuous improvement activities and other assigned duties as assigned.

Supervision Received

Reports to the Clerical Support Supervisor

Experience and Education Required

— General knowledge of the insurance industry with workers compensation exposure preferred

— Basic knowledge of medical terminology and medical forms

— Data entry experience

— Indexing experience preferred

Additional Skills Needed

— Effective written and verbal communication

— Detail oriented

— Problem solving skills

— Strong organizational ability

— Basic computer literacy skills

Working Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet. Work from home is offered one day a week for this position.