Customer Service Representative

Job Summary

As the Customer Service Representative you will proactively take ownership of managing orders in the Link Tool system. Work with customers, suppliers, and team members to promote on time delivery of orders. Work on-site in a casual office environment.

Primary responsibilities:

• Enter Sales Orders into Link Tool system when orders are received from customers, confirm orders back to customers.
• Enter intercompany Purchase Orders to our other business unit for outsourced production. Track orders from entry to completion: confirm orders, track all open orders, confirm upcoming shipments will deliver on time, follow up on late orders, track shipments in transit, ensure timely receipt by Link Tool warehouse, investigate and understand reasons for delays.
• Setup of new parts in the Link Tool system.

Secondary responsibilities:

• Coverage of the phone system for incoming calls when the primary is away.
• Request raw material quotes from suppliers when the primary is away.
• Manage Purchase Orders for Outside Process suppliers.
• Enter new Work Orders for in-house production.
• Enter Work Orders for remakes and splitting of orders.
• Order materials from outside suppliers.
• Potential participation in planning / scheduling of production.
• Create reports from system generated information.
• Seek out opportunities to reduce paperwork.

Other duties as required.

Education/Experience Requirements

• High school diploma or GED required; associate degree in business, or related field preferred.
• 1–2 years of experience in sales, customer service, or manufacturing environments.
• Strong communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office; experience with ERP or CRM systems preferred.
• Ability to read basic technical drawings or blueprints is a plus.

Physical Requirements

• Visual acuity for detailed work.