Customer Service Representative

Key Responsibilities:  

• Understand, communicate, and properly prioritize scheduled appointments, client education, and triage to ensure an efficient and productive schedule and daily workflow.  

• Client communication and scheduling via telephone, email, and using scheduling apps.  

• Client relations and services both in person and online.  

• Managing patient information in our Practice management software and online platforms.  

• Supporting the medical team and Practice operations.  

Qualifications:  

·       High school diploma or equivalent work experience required  

·       Excellent communication skills and a strong desire to provide compassionate, client-focused service  

·       Prior customer service experience is a MUST, preferably in a veterinary or healthcare setting  

·       Basic proficiency with technology, including scheduling software and online communication platforms  

·       Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.  

Working Conditions:  

·       Must be able to work in a fast-paced, dynamic environment.  

·       Occasional lifting up to 40 pounds independently and physical tasks may be required 

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.