Director, Global Professional Education and Sales Training

Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

Position Summary:  Drive the strategic implementation and optimization of TMTT EU case support to ensure optimal patient outcomes and avoid procedural complications.

How you will make an impact:

• Manage and oversee the work of a team within several areas including plan development and financial budget responsibilities to align with business needs.

• Develop a robust talent development plan in alignment with functional growth strategies of the department.

• Drive the implementation and optimization of case support including imaging expertise, case coordination, and proctor guidance.

• Assess programs and develop processes to ensure continuous improvement and achievement of targeted objectives.

• Ensure Health Care Professionals (HCPs) adhere to compliance to Edwards processes, SOPs, and other relevant procedures.

• Other incidental duties: Prepare and follow up on required audits; Support therapy development activities within the region

What you will need (required):

• Bachelor's Degree in related field

• Strong clinical background or equivalent work experience based on Edwards criteria Required OR
  Master's Degree or equivalent in related field or equivalent work experience based on Edwards criteria Preferred

• Demonstrated track record in people management required

• Travel: 50%

What else we look for (preferred):

• Proven successful project management leadership skills

• Experience working in healthcare industry preferred

• Proficient in Microsoft Office Suite and related tools and systems

• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making

• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Expert understanding of procedures while identifying applications of functional knowledge and existing methodologies to complex problems

• Expert understanding of related aspects of training theory

• Expert knowledge of regulatory, compliance, and related requirements

• Demonstrated ability to develop KOL relationships to drive alignment of objectives

• Demonstrated ability to manage one or more teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations

• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of training to the business

• Strict attention to detail

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment

• Frequently interacts with internal and external management and senior-level stakeholders concerning projects, operational decisions, scheduling requirements, and/or contractual clarifications

• Lead briefings and technical meetings for internal and external representatives

• Require the ability to change the thinking of, or gain acceptance from others in sensitive situations, without damage to the relationship

• Dedicated to quality client service and pro-active and responsive to client needs

• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness

• Provide leadership and direction to cross-functional teams to successfully implement global enterprise systems and related solutions

• Develop relationships and leverage them to influence change

• Support and solicit input from team members at all levels

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For Massachusetts (MA), the base pay range for this position is $159,000 to $226,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.  

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.