Haus Experience Specialist - Food & Beverage

Description

We’re looking for a friendly, adaptable, and service-driven Haus Experience Specialist F&B to play a key role in creating a welcoming and seamless experience for our guests. This is a dynamic, hybrid position where you’ll split your time between the café and guest support.

You’ll be the face of the property—preparing coffee and simple food, serving beer and wine, and assisting guests with check-in, check-out, and general needs. If you enjoy variety in your day and love interacting with people, this is the perfect role.

Key Responsibilities

Guest Experience

• Greet guests and create a welcoming, friendly environment
• Help guests navigate self check-in tools and provide support as needed,, including answering questions and resolving issues
• Respond to guest requests and ensure a smooth, positive stay

Café & Beverage Service

• Prepare and serve coffee, espresso drinks, and other beverages
• Serve beer and wine responsibly in accordance with local laws
• Take orders and serve quick, casual food items
• Maintain a clean, organized, and well-stocked café area

Operations & Support

• Process transactions accurately using POS systems
• Support opening and closing procedures for café and guest service areas
• Maintain cleanliness and organization across shared spaces
• Monitor inventory levels and communicate restocking needs

What We’re Looking For

• 1–3+ years of experience in hospitality, café, restaurant, or customer service roles
• Barista or café experience preferred
• Experience with POS systems and/or guest service tools is a plus
• Friendly, outgoing, and naturally hospitable
• Comfortable multitasking and switching between responsibilities
• A team player who enjoys working in a fast-paced environment
• Detail-oriented and reliable
• Comfortable using technology and learning new systems
• Must complete state-approved training, such as ServSafe and/or Responsible Alcohol training, within 60 days of hire.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.