Data Entry Pharmacy Technician Mail Order

Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling. We are seeking a highly motivated, energetic, and experienced individual that will build and manage our inventory and logistics team. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Shared Services Pharmacy Technician will assist the overall operation of the call center and data entry teams for the BILH outpatient pharmacy network. Essential Responsibilities: Enters new and refill orders in an accurate and timely manner. Resolves all PBM related billing problems and issues. Handle phone inquiries and initial prescription intake. Multidisciplinary responsibilities including communication with providers, prescribers, and patients. Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization. Responsible for answering inbound calls and assisting customers with pharmacy-related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information. Escalates calls to pharmacists for clinical inquiries and escalates grievances to supervisor. Maintains new and existing patient profiles and enters new prescriptions into patient profiles. Answers, screens, and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and use independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed. Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs. Support health care providers with required prior authorization and required appeals. Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process. Required Qualifications: High School diploma or GED required. Registration Mass Registered Pharmacy Tech required. 1-3 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications: (CPht) Certified Pharmacy Technician preferred. Call center, Pharmacy data entry, and PBM billing experience. Bilingual verbal and written communication. Competencies: Decision Making, Problem Solving, Independence of Action, Written and Oral Communications, Knowledge, Team Work, Customer Service. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.