Account Administrator

Account Administrator

The Account Administrator main function will be to service our Custom Order business from both internal and external customers. Additionally, to assist the Key Account and Customer Service departments by administering full support with orders, item images, UPC sheets and other areas while providing a best in class experience for our customers.

Customer Service

• Handle all concerns in a timely manner- i.e. invoice copies, tracking etc.
• Assisting assigned colleague(s) with day-to-day operations

Item Images and UPC’s

• Request images for any items being sold online or as directed by colleagues
• Upload images to customer FTP sites for ecommerce business
• Gathers setup data for orders, including cost and ticketing information

Service (Custom Orders)

• Assist both internal (various departments) and external customers with placing orders; regardless if domestic, overseas or out of stock
• Understand the order cycle from first contact to shipping of goods
• Monitor orders within our system to ensure customer satisfaction is met

Order Management

• Maintain an updated item master
• Manage ticketing bibles and Invoice catalog for all orders
• Manage return authorizations and shipment discrepancies
• Ensure account bibles are updated and distributed to all departments’ i.e. ticketing, packing, stock positions, online business etc.
• In-depth knowledge of all systems and processes
• Request and manage inventory moves within distribution center
• Provide tracking information
• Communicate daily with assigned Account Service Reps as needed 

*Other duties and responsibilities as directed  

Qualifications

• Bachelor’s degree 
• 2-3 Customer Service experience strongly preferred 
• Strong writing, mathematical and communication skills required
• Extremely organized, highly energetic, ability to multi-task
• Strong computer skills including Microsoft Office programs; Excel review
• Ability to speak clearly, effectively and openly both in person and on phone
• Demonstrated commitment to teamwork and customer satisfaction