Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a collaborative, detail‑driven team supporting high‑quality patient care behind the scenes. The Brigham & Women's Healthcare Center in Westwood is seeking a Medical Records Coordinator to serve as a central hub for clinical documentation, ensuring critical records are accurately processed and routed to the right clinicians at the right time. This role offers a mostly remote, hybrid schedule (one onsite day per week) and the opportunity to work independently while being part of a supportive, flexible two‑person team that values teamwork and shared coverage.

This position is ideal for someone who is highly organized, meticulous, and comfortable working with medical records systems. Prior Epic experience and familiarity with medical terminology are a plus, and your attention to detail will play a key role in preventing charting errors and delays in care—all in a focused environment with minimal patient interaction.

Summary:
Responsible for organizing, maintaining, and safeguarding patient medical records. This position oversees the day-to-day operations of the medical records, ensuring compliance with regulatory standards, scanning documents, receiving outside records, organizing records and efficiently process information requests.

Essential Functions
-Oversee the organization and filing of patient medical records, ensuring accurate and timely filing.
-Receive incoming records and process them accurately and timely.
-Responsible for retrieving finalized Medical Record release forms completed by patients in real time.
-Phoning patients if there is missing information.
-Faxing over the release to the appropriate office and verifying receipt by fax confirmation.
-Assure the records are sent and or received.
-Manage and utilize electronic health record systems (Epic) for maintaining and accessing patient information.
-Oversee the management and organization of records related to the Consumer Directed Personal Assistance program.
-Collaborate with healthcare providers, nurses, and other relevant staff to ensure accurate and complete documentation of patient information.

Qualifications

Education
High School Diploma or Equivalent required or Associate's Degree Health Information Management preferred

Can this role accept experience in lieu of a degree?
No

Experience
Experience in health information management or medical records 2-3 years required or Leadership and supervisory experience 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of HIPAA regulations, health information management policies, and electronic health records.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy and compliance.
- Proficiency in health information management systems and EHR platforms.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

100 Brigham Way

Pay Range

$17.71 - $25.28/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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