FOUNDATION AUTOMOTIVE is seeking an experienced Service Manager to join our team. As a Service Manager, you will be responsible for the efficient operation of the dealership's service department. You will need a thorough knowledge of service department operations, a proven track record of successful leadership as a Service Manager, and the ability to cultivate an atmosphere that encourages both customer and associate retention.

Why Foundation Automotive?

Personal Automotive Discounts at all of our participating dealership partners
Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
Employee Appreciation Events and a family-oriented and people-first culture
FSA & HSA Accounts Available
Company-sponsored lunches
Travel Assistance and Insurance

Responsibilities:

Assist all service and sales personnel in all phases of their job descriptions
Work with the parts department to ensure proper stocking of high use parts
Oversee the collection of monies due for completed service work
Obtain competitive bids on all tools, equipment, sublet repairs, and supplies
Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
Ensure that all required technical publications, periodicals, and bulletins, are obtained and properly maintained
Implement a process to quality check completed jobs
Ensure that all the necessary shop equipment is in proper working condition
Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly, courteously, professionally, and quickly
Ensure that ethical service sales techniques are being used
Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities, or any other matters
Communicate with customers before issues arise and get involved in escalated customer issues
Follow all manufacturer requirements as outlined in manufacturer and company policy and procedure manuals
Maintain the highest possible standards of workmanship, and inform advisors and technicians of service CSI on a monthly basis and the expectation to be at or above regional CSI scores
Serve as liaison with factory representatives in the absence of fixed operations or service director
Establish and maintain a good working relationship with customers to encourage repeat and referral business
Monitor staffing levels, compensation levels and department turnover
Assure proper repair order flow to satisfy warranty/dealership/business office requirements
Maintain reporting systems required by general manager, company, and manufacturer
Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
Hire, train, motivate, counsel, and monitor the performance of all service department staff
Understand and comply with federal, state, and local regulations that affect service and parts operations, such as hazardous waste disposal and OSHA right-to-know act
Assist in development of annual service budget for use in connection with annual sales forecast
Properly document employee behavior that may result in punitive job actions such as termination
Report to management any circumstances that compromise the integrity of the dealership

Requirements:

3+ years of service manager experience in a dealership
Excellent verbal and written communication skills
Proficient knowledge of dealership computer systems
Strong customer service skills
High School diploma or equivalent
Applicants must have a clean background, MVR and will be subject to pre-employment drug testing.
Equal Opportunity Employer

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