Marketing & Communications Associate

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

The Marketing & Communications Associate is a member of our Williams Lea team delivering exceptional customer service to our clients. Responsibilities include online research, data entry, and database maintenance to support client marketing and business development initiatives.

Monday-Friday, 9am-6pm

Job duties

(* denotes an “essential function”)

■ *Provide administrative support to client’s internal Marketing team.

■ *Web-based research, entry and validation of both internal and external sources.

■ *Data entry via Intapp.

■ *Audit existing records for inaccuracies or outdated information.

■ *Communicate clearly and professionally with firm contacts and internal personnel.

■ *Update and maintain mailing lists, bios and contact lists.

■ Troubleshoot operational issues experienced by the online database.

■ *Handle sensitive and/or confidential information.

■ Adhere to Williams Lea policy in addition to client site policy.

Perform other duties as assigned.

Supervision

■ Number and title(s) of direct reports (if any): None

■ Received: Account Manager

Job relationships

■ Internal: This position works closely with the Account Manager and various other WL staff

■ External: Client’s Global Lead for Relationship Management & Insights and various other client personnel

Qualifications

■ High school diploma or equivalent required; bachelor’s degree preferred.

■ Minimum of two years of experience in an administrative/marketing assistant role preferably in the legal, banking or large corporate setting.

■ Knowledge of proper grammar, spelling, and language usage, as well as standard business correspondence formatting.

■ Strong computer skills, including web-based research and Microsoft Office Suite. Knowledge of Intapp beneficial.

■ Working technical knowledge of database management or HTML is a plus.

■ Ability to prioritize work to balance multiple projects and deadlines with minimal supervision.

■ Attention to detail with emphasis on accuracy and quality.

■ Excellent verbal and written communication skills.

■ Ability to type 50 wpm.

■ Ability to develop and foster successful, working relationships with legal and professional staff while providing exceptional customer service.

■ Ability to work in a fast-paced, team environment.

Additional Information

The salary for this role at the noted RRD location is $18.25-18.50 / hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.

#WLWV

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans