Player Rewards Supervisor, Wheeling Island Casino

Delaware North Gaming is hiring full-time Player Rewards Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guests' needs are being met positively.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

• The Supervision of Team Members.
• Follow and uphold all company policies and procedures.
• Adhere to marketing plans and implement promotions and giveaways as directed 
• Develop logs and maintain an efficient stock of materials necessary
• Investigate and resolve guest complaints and issues in a timely manner
• Maintain strict confidential guidelines concerning all guest interactions and records
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

• High school diploma or GED required
• Minimum of 2 years of supervisory experience in the guest service field
• Experience in casino marketing systems preferred
• Must be able to obtain a state gaming license
• Working knowledge of Microsoft Office Suite

• Ability to lift up to 30 pounds occasionally
• Able to stand for up to 8 hours a day
• Weekends, holidays, and swing shifts may be required