Social Worker-Crisis Response Unit

Social Worker- Crisis Response Unit

Wheeling Police Department

Summary:   Social Worker in the Crisis Response Unit will collaborate with law enforcement personnel and civilian staff to provide immediate support and intervention to individuals in crisis. This role focuses on assessment, intervention, and connection to appropriate resources, ensuring that individuals experiencing mental health, substance use disorder, or psychosocial crises receive timely and effective care.

Key Accountabilities: (key accountabilities are the primary responsibilities an employee must perform, with or without reasonable accommodation.)

• Crisis intervention:
  • Respond to crisis in partnership with police officers, assessing the needs of the individuals in distress.  
  • Provide emotional support and stabilization techniques to individuals experiencing mental health crises or substance use disorder crisis.
• Assessment and Evaluation:
  • Conduct thorough assessments to determine the immediate needs, risks, and strengths of individuals in crisis.
  • Develop individualized care plans and recommendations for further support services.
• Resource Connection:
  • Facilitate referrals to mental health services, substance abuse programs, shelters, and other community resources as needed.
  • Collaborate with local service providers to ensure comprehensive follow-up care.
• Documentation:
  • Maintain accurate and timely records of interventions, assessments, and any follow up actions taken.
  • Prepare reports for internal and external stakeholders as required.
• Team Collaboration:
  • Work closely with crisis response unit staff, police officers, emergency responders, and community organizations to coordinate a multi-faceted response to crises.
  • Participate in staff meetings and training sessions to enhance teamwork and crisis intervention strategies.
• Public Education:
  • Assist in developing community outreach programs to raise awareness of mental health issues and available resources.
  • Provide training to law enforcement personnel on mental health crisis intervention techniques.

Skills:

• Crisis Management
• Problem-solving
• Active listening
• Empathy and compassion
• Cultural competence

Qualifications

Qualifications:

• Bachelor’s degree in social work (BSW) or a related field.
• Current state licensure or certification as a social worker, if applicable.
• Comprehensive understanding of mental health issues, crisis intervention strategies, and available community resources.
• Exceptional interpersonal and communication skills, with the ability to connect and support individuals in distress.
• Proven ability to thrive in high-pressure situations and remain calm and professional during emergencies.

Working Conditions: Day shift and rotating on call schedule to address community needs. Exposure to challenging and potentially hazardous situations while in the field.

FLSA Status:  Exempt