Players Services Representative, Wheeling Island Casino

Delaware North Gaming is searching for full-time and part-time Player Club Representatives to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Club Representative, you will be responsible for assisting guests in all Player Rewards Program transactions in a friendly and professional manner.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

• Provide information, cards, promotional items, and other rewards to program members
• Update and enter member information into the database
• Assist with the execution of games, contests, drawings, and give-aways
• Maintain strict confidential guidelines in all customer interactions and records
• Utilize active listening skills to defuse emotionally charged situations 

• No experience or diploma required
• Ability to obtain and maintain a state gaming license required
• Basic computer skills including word processing, spreadsheets, database and point-of-sale system preferred
• Ability to work evenings, weekends, holidays, and special events

• Standing for extended periods of time
• Ability to lift up to 25 pounds