Guest Services Staff

Description

The Shack Retreat and Conference Center is a campus ministry of Grace Adventures Ministries. Grace Adventures Ministries is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.
Summary:

• Fulfill the overall ministry of The Shack Retreat and Conference Center and cast a vision to others. This position is in direct communication with guests and potential guests. The Receptionist/Registrar will oversee office management, registration and receptionist responsibilities. This person must be able to work within a team and possess a servant heart with excellent communication skills. 

General Responsibilities:

• This person is the first point of contact to the ministry and is responsible to present a servant attitude, pleasant conversation style and professional manner at all times
• This person must have general knowledge of all operating activities
• This position will be solution-focused and provide timely feedback for those we serve
• The person will communicate accurately and in a timely manner

Specific Responsibilities:

• Work closely with the Guest Services Manager on Partnership and Sponsored groups and events
• Maintain and coordinate information for groups
• Operation of office equipment and instructing others in its operation
• Manage all data/file systems
• Responsible for registrations
  • Data entry
  • Process and post payments
  • Send confirmation emails / letters
  • Serve as point person for questions
  • Check-out/Check-in guests
  • Coordinate special needs for guests, e.g. dietary, luggage
• Oversee office operations
  • Sorting and dispensing mail
  • Answering phones, maintaining continuous coverage during business hours
  • Coordinate ordering of office supplies
  • Maintain the office/reception area in a clean, professional manner
  • Maintain and update the personnel files
  • Provide secretarial support for Managers
• Provide verbal/written updates to the next shift regarding registration status, changes in guest numbers, special requests, etc. 
• Other responsibilities as assigned by supervision or management

Requirements

Qualifications:

• A testimony and lifestyle that gives evidence of a true experience of salvation by grace in Jesus Christ
• An attitude of excellence in workmanship
• A desire to learn new skills
• High school diploma or GED; Associate Degree preferred
• Two years’ experience minimum in an office/ministry setting
• Ability to be flexible and adjust quickly and effectively due to a people oriented organization
• Demonstrated ability to use various management software and Google Workspace, including Doc and Sheets
• Ability to solve complex problems and communicate solutions effectively to diverse audiences
• Have the physical ability to travel and implement various program activities over a 141 acre campus. At times lifting and carrying is part of the job.

Authority:

• This person will have the authority to represent the mission and vision of The Shack Retreat and Conference Center through all personal contacts, communication pieces and telephone conversations
• To organize the office to maximize its daily operations and communication with its constituency
• This person shall have the authority to manage their week in order to maximize the effectiveness of their areas of responsibility.

Grace Adventures Ministries is an At-Will employer, which is defined as: At the will of either the employee or the employer, termination can occur at any time. Common consideration is expected on either part consisting of a minimum two-week notice under normal circumstances