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The Receptionist will focus on answering internal and external calls, filing invoices, and offering administrative support across the organization.
RESPONSIBILITIES (90% customer facing/virtual / 10% supplier facing/virtual):
- Answer, screen and forward incoming phone calls to appropriate person
- Organize daily paperwork for accurate records
- Greet clients and visitors with a positive and helpful attitude via phone/email
- Receive and sort invoices as directed by manager
- Utilize internal programs to communicate with sales team and other internal employees
- Provide excellent customer service via email and phone
- Perform other clerical receptionist duties such as print, copy, file and fax
- Contribute to team efforts by accomplishing related tasks as needed
- Maintain safe and clean reception area by complying with procedures, rules and regulations
QUALIFICATIONS:
Knowledge, Skills and Abilities:
- Proven work experience as a receptionist, front office representative or similar role
- Proficiency in Microsoft Office suite
- Hands-on experience with office equipment (fax machines and printers
- Excellent organization skills
- Multitasking and time-management skills with ability to prioritize tasks in fast paced environment
- Ability to be resourceful and proactive when issues arise
- Customer interaction experience with customer focus
Education:
- Associates degree preferred or industry experience equivalent
Experience:
- 1-2 years of receptionist or customer service role
- Familiarity with phone systems and email
- Knowledge of Cisco Jabber
WORK ENVIRONMENT:
- Office setting with individual workspace
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